Casino Bonus FAQ

If you're new to gambling online or new to claiming casino bonuses then you probably have a few questions. In this section we answer all of the most common questions. If you have a question that is not listed here please send us an email and we will aim to get back to you within 24 hours.

Bonus Questions

Banking Questions

General Questions


Why are the casinos giving away money?
There is so much competition among online casinos that they offer the bonuses as an incentive to join and play - this offers you an opportunity to play with the casinos money.

Can I just withdraw the bonus money with making any bets?
No. All of the bonuses require that you wager the money before you withdraw it.

Can I collect the same bonus more than once?
No. With the exception of the month bonuses all of the offers can only be claimed once per household. Claiming the same bonus multiple times will result in your account being locked and the possibility of your winnings being void.

What are wagering requirements?
In order to stop people just claiming the bonuses and withdrawing the money without playing the casinos now have wagering requirements. The amount varies from casino to casino so check the bonus terms when you claim your cash. While some of the WR's might seem high it is important to note that every bet, win, lose or draw is counted.

Do I have to make a deposit to claim the bonuses?
For the biggest bonuses you will have to make a deposit, there are however quite a few casinos that offer no deposit bonuses. More : No Deposit Casinos

Are there any game restrictions with the bonus money?
This varies from casino to casino and has happened because players were betting for example on red and black at the roulette table at the same time. This type of zero risk wagering is no longer allowed as part of the wagering requirements.

Are the no deposit offers really free money?
There are two types of no deposit offers. The classic style where you get between £5 and £25 free are actually totally free. The other type is the free play bonus where you get up to £500 free and a set amount of time to play. You can keep your winnings but will have to make a small deposit to collect them.

Is there a limit to how much I can win with the bonus money?
No. While there are some casinos online that have restrictions on what you can withdraw we do not list these bonuses as they are really not worth claiming. There is one exception to this rule and that is the Free Time bonuses where you get a big amount free money and a set amount of time to play. These offers usually have a maximum win of 100% of the bonus value.

Is it safe to use my credit card?
Yes, all of the reputable casinos we list offer secure banking and your credit card details are only visible to you. If you are concerned about using your credit card then we suggest opening a web wallet account where you can deposit via a range of other options.

Are the banking sections at the casinos secure?
Yes, all of the casinos we list use 128-bit SSL (Secure Socket Layer) Digital Encryption which is the same level of security as all of the major financial institutions use such as online banks.

I don't have a credit card. What other deposit methods can I use?
All of the casinos offer a wide variety of deposit and withdrawal methods. Alternatives to credit cards include debit cards, wire transfers, web wallets and UKash. For all of the details about the various options see our Online Casino Banking section.

How do I get my money when I want to withdraw my winnings?
Your winnings can be paid in a variety of ways including but not limited to cheque, web wallet transfer, refund to your debit card or wire transfer. If you play at William Hill you can collect your winnings at any William Hill betting shop in the UK.

What is a web wallet?
A web wallet is like a virtual wallet for online use. You open an account at one of the free e-wallet services such as NETeller or Money Bookers, deposit money into your web wallet and then use this money to make purchases online. This gives an extra level of security as you only ever give you credit card or banking details to the one company.

Which online casinos can I deposit with Pay Pal?
There are some UK casinos that accept Pay Pal although the other web wallets such as Neteller are more widely accepted.

How old do I have to be to gamble online?
If you are in the United KIngdom you have to be at least 18 years or older. Age restrictions vary in other jurisdictions. If you could not walk into a land-based casino you cannot gamble online.

Are the games fair?
Yes. By looking at the payout percentages we can see that the games return the expected amount to players. There is not really any advantage for a casino to have games that cheat players as al casino games already have an inherent house advantage.

Can I find out the pay out percentages for the casinos?
All of the casinos listed on this site have their payout percentages independently every month. These payout reports ate always published on the casinos web sites so look for a link in the About Us sections or a link to the Payout Percentage Reports.

Can you recommend a good gambling system?
No. Unfortunately no gambling system will actually work. There is no way to beat a game with a payout percentage of less than 100% which covers all casino games. If you are looking to get the lowest house edge we suggest learning basic blackjack or video poker strategy.